|
Parameter
|
Description
|
|
Service Name
|
Active Directory Service
|
|
Service Type
|
Technical
|
|
Service Category
|
Infrastructure
|
|
Location
|
Enterprise RIL
|
|
Business Unit
|
Enterprise RIL
|
|
Service Status
|
Production
|
|
Primary Supplier
|
IT
|
|
Standard Business Service Description
|
- Standardized Configurations, Settings, and Options
- Automatic Access to Local Resources for roaming users
- Enabling Features and Functions On the Fly
- Roaming User Profiles and Redirected Folders
- Server Performance and Reliability
- Administrative Benefits of Group Policy (Password policies, software restriction
policies etc..)
- Ability for rapid deployment of applications
- User access management
- Proactive system monitoring
- Asset inventory
- Remote installation services
- Remote administration
|
|
Optional Business Service Description
|
Common Drive map for user data backup.
- Can access data from any part of RIL network.
|
|
Availability Hours
|
24*7
|
|
Support Hours
|
24*7
|
|
Support Information
|
Help with resolving problems and issues with this service can be obtained via:
- Raising incident through web portal -
http://getit.ril.com
- Mailing to GetIT – getit@ril.com
- By calling on +912244774357
- 16 x 6 service window (7:00AM to 11:00PM) Mon to Sat and 10:00 AM to 06:00 PM on
Sundays and Holidays.
|
|
Critical Period
|
NA
|
|
Peak Period
|
NA
|
|
SLTs
|
Targets for this service are:
- Provide availability of 99.9% not including scheduled change outages
- Measure availability based on AD Server uptime
- Process requests to add, delete, or change the name of login id.
- Restore service within 30 minutes for a Severity 1 outage, within 45 minutes for
Severity 2 outage, within 1 hour for a Severity 3 outage, within 2 hours for a severity
4 outage, within 4 hours for a severity 5 outage
|
|
Maintenance Windows
|
NA
|
|
Data Backup Policy
|
NA
|
|
Data Retention Policy
|
NA
|
|
Change Protocol
|
Through CAB
|
|
Outage Protocol
|
NA
|
|
Sign Up Information
|
- AD Implementation Plan: To be used to get information
to create a new OU
- User ID Creation Form: To be used to create new Domain
ID.
- USB RW Access Form: A special request to get access to
write on USB Drives.
|
|
OLA
|
NA
|
|
Service Price
|
NA
|
