IT Service Catalogue

Active Directory

Parameter Description
Service Name Active Directory Service
Service Type Technical
Service Category Infrastructure
Location Enterprise RIL
Business Unit Enterprise RIL
Service Status Production
Primary Supplier IT
Standard Business Service Description
  • Standardized Configurations, Settings, and Options
  • Automatic Access to Local Resources for roaming users
  • Enabling Features and Functions On the Fly
  • Roaming User Profiles and Redirected Folders
  • Server Performance and Reliability
  • Administrative Benefits of Group Policy (Password policies, software restriction policies etc..)
  • Ability for rapid deployment of applications
  • User access management
  • Proactive system monitoring
  • Asset inventory
  • Remote installation services
  • Remote administration
Optional Business Service Description Common Drive map for user data backup.
  • Can access data from any part of RIL network.
Availability Hours 24*7
Support Hours 24*7
Support Information  Help with resolving problems and issues with this service can be obtained via:
  • Raising incident through web portal -
  • Mailing to GetIT –
  • By calling on +912244774357
  • 16 x 6 service window (7:00AM to 11:00PM) Mon to Sat and 10:00 AM to 06:00 PM on Sundays and Holidays.
Critical Period NA
Peak Period NA
SLTs Targets for this service are:
  • Provide availability of 99.9% not including scheduled change outages
  • Measure availability based on AD Server uptime
  • Process requests to add, delete, or change the name of login id.
  • Restore service within 30 minutes for a Severity 1 outage, within 45 minutes for Severity 2 outage, within 1 hour for a Severity 3 outage, within 2 hours for a severity 4 outage, within 4 hours for a severity 5 outage
Maintenance Windows NA
Data Backup Policy NA
Data Retention Policy NA
Change Protocol Through CAB
Outage Protocol NA
Sign Up Information
  1. AD Implementation Plan: To be used to get information to create a new OU
  2. User ID Creation Form: To be used to create new Domain ID.
  3. USB RW Access Form: A special request to get access to write on USB Drives.
Service Price NA