IT Service Catalogue


Parameter Description
Service Name Anti Virus Service
Service Type Technical
Service Category Security and Protection
Location Enterprise RIL
Business Unit Enterprise RIL
Service Status Production
Primary Supplier IT
Standard Business Service Description
  • Protection from malware (virus/Trojan/spyware)
  • Protection from network based attacks by personal firewall
  • Standardized Configurations, Settings and Options
  • Automatic definition updates to local and roaming users
  • Server Performance and Reliability
  • Proactive system monitoring
  • Asset inventory
Optional Business Service Description
  • Device control such as restricting access to modems, USB drives.
  • Port blocking.
  • Application restrictions.
Availability Hours 24*7
Critical Period NA
Peak Period NA
SLTs Targets for this service are:
  • Provide availability of 99.9% not including scheduled change outages
  • Process requests to add, delete, or change the name of admin login id within 48 hours.
  • Provide solution for new virus within 48 hours.
Maintenance Windows Sunday's or After Business Hours
Data Backup Policy NA
Data Retention Policy NA
Change Protocol Through CAB
Outage Protocol NA
Service Price NA