|
Parameter
|
Description
|
|
Service Name
|
Anti Virus Service
|
|
Service Type
|
Technical
|
|
Service Category
|
Security and Protection
|
|
Location
|
Enterprise RIL
|
|
Business Unit
|
Enterprise RIL
|
|
Service Status
|
Production
|
|
Primary Supplier
|
IT
|
|
Standard Business Service
Description
|
- Protection from malware
(virus/Trojan/spyware)
- Protection from network
based attacks by personal
firewall
- Standardized Configurations,
Settings and Options
- Automatic definition
updates to local and
roaming users
- Server Performance and
Reliability
- Proactive system monitoring
- Asset inventory
|
|
Optional Business Service
Description
|
- Device control such
as restricting access
to modems, USB drives.
- Port blocking.
- Application restrictions.
|
|
Availability Hours
|
24*7
|
|
Critical Period
|
NA
|
|
Peak Period
|
NA
|
|
SLTs
|
Targets for this service
are:
- Provide availability
of 99.9% not including
scheduled change outages
- Process requests to
add, delete, or change
the name of admin login
id within 48 hours.
- Provide solution for
new virus within 48
hours.
|
|
Maintenance Windows
|
Sunday's or After
Business Hours
|
|
Data Backup Policy
|
NA
|
|
Data Retention Policy
|
NA
|
|
Change Protocol
|
Through CAB
|
|
Outage Protocol
|
NA
|
|
OLA
|
NA
|
|
Service Price
|
NA
|
