IT Service Catalogue

IT Asset Management

 
Parameter Description
Service Name IT Asset Management Service
Service Type Business
Service Category Data management
Location Enterprise RIL
Business Unit Enterprise RIL
Service Status Production
Service Priority / Criticality High
Primary Supplier IT
Standard Business Service Description
  • Receiving of Desktop/Laptop,Hardware spares etc. from Warehouse
  • Configuration and Setup of Desktops/Laptops
  • Allocation of Desktop/laptop and hardware spares to the end users
  • Managing Desktop/Laptop lifecycle using CMDB tool
  • Maintain warranty details of the Desktop/Laptop and hardware spares.
  • Troubleshooting and repair of Desktop/Laptop and hardware spares.
  • IT clearance (Asset collection of Resigned Employee)
  • Disposal of Retired Assets.
  • Capacity Management(Gathering hardware spares,Desktop/Laptop Requirement from All state offices)
  • Coordination with Procurement and Vendors for Desktops, Laptops and related spares
  • Coordination for Desktops/Laptops and Spares for various State Offices & RCP Field support teams.
Optional Business Service Description Optional Feature Such as:
  • Scanning of Asset on weekly basis using Asset Discovery CMDB tool for Mumbai and other State offices inducted
Availability Hours The Configuration Management and Asset Inventory Service is available during business hours(10.30am to 6.00pm)
Support Hours Mon to Sat (10:30 AM to 6:00 PM)
Support Information  Help with resolving problems and issues with this service can be obtained via:
Critical Period NA
Peak Period NA
Maintenance Windows On daily basis.
Data Backup Policy On daily basis.
Data Retention Policy On daily basis.
Change Protocol New Joinee/Old asset replacement 
Outage Protocol NA
OLA NA
Service Price NA