|
Parameter
|
Description
|
|
Service Name
|
IT Asset Management
Service |
|
Service Type
|
Business
|
|
Service Category
|
Data management
|
|
Location
|
Enterprise RIL
|
|
Business Unit
|
Enterprise RIL
|
|
Service Status
|
Production
|
|
Service Priority / Criticality
|
High
|
|
Primary Supplier
|
IT
|
|
Standard Business Service
Description
|
- Receiving of Desktop/Laptop,Hardware
spares etc. from Warehouse
- Configuration and Setup
of Desktops/Laptops
- Allocation of Desktop/laptop
and hardware spares
to the end users
- Managing Desktop/Laptop
lifecycle using CMDB
tool
- Maintain warranty details
of the Desktop/Laptop
and hardware spares.
- Troubleshooting and
repair of Desktop/Laptop
and hardware spares.
- IT clearance (Asset
collection of Resigned
Employee)
- Disposal of Retired
Assets.
- Capacity Management(Gathering
hardware spares,Desktop/Laptop
Requirement from All
state offices)
- Coordination with Procurement
and Vendors for Desktops,
Laptops and related
spares
- Coordination for Desktops/Laptops
and Spares for various
State Offices &
RCP Field support teams.
|
|
Optional Business Service
Description
|
Optional Feature Such
as:
- Scanning of Asset on
weekly basis using Asset
Discovery CMDB tool
for Mumbai and other
State offices inducted
|
|
Availability Hours
|
The Configuration Management
and Asset Inventory
Service is available
during business hours(10.30am
to 6.00pm)
|
|
Support Hours
|
Mon to Sat (10:30 AM
to 6:00 PM)
|
|
Support Information
|
Help with resolving
problems and issues
with this service can
be obtained via:
|
|
Critical Period
|
NA
|
|
Peak Period
|
NA
|
|
Maintenance Windows
|
On daily basis.
|
|
Data Backup Policy
|
On daily basis.
|
|
Data Retention Policy
|
On daily basis.
|
|
Change Protocol
|
New Joinee/Old asset
replacement
|
|
Outage Protocol
|
NA
|
|
OLA
|
NA
|
|
Service Price
|
NA
|
