IT Service Catalogue

File Server Management

 
Parameter Description
Service Name File Server Management Service
Service Type Technical
Service Category Infrastructure Service
Location Enterprise RIL
Business Unit Enterprise RIL
Service Status Production
Primary Supplier Enterprise IT
Standard Business Service Description Standard features of this service are:
  • Provisioning of Shared Storage to Users.
  • Increase quota for the shared space
  • Backup of Shared Storage
Optional Business Service Description Report Of Transactions (with due approval)
Availability Hours 24X7
Support Hours 16 x 6 on weekdays & 8 Hrs. on holidays & Sundays
Support Information  Help with resolving problems and issues with this service can be obtained via Central Enterprise Service Desk:
  • Raising incident through web portal - http://getit.ril.com
  • Mailing to GetIT – getit@ril.com
  • By calling on +912244774357
  • 16 x 6 service window (7:00AM to 11:00PM) Mon to Sat and 10:00 AM to 06:00 PM on Sundays and Holidays.
Critical Period NA
Peak Period NA
SLTs Targets for this service are:
  • Provide availability of 99.9% not including scheduled change outages.
  • Measure availability based on Server uptime
  • Process requests to add, delete, or change access for file share.
  • Addition of quotas to shared drives.
  • backup / restore of Shared Storage.
  • Restore service within 30 minutes for a Severity 1 outage, within 45 minutes for Severity 2 outage, within 1 hour for a Severity 3 outage, within 2 hours for a severity 4 outage, within 4 hours for a severity 5 outage
Maintenance Windows NA
Data Backup Policy NA
Data Retention Policy NA
Change Protocol Through CAB 
Outage Protocol NA
Sign Up Information
  • Shared space requisition form.
  • Email / Web Request in GetIT for quota change
OLA NA
Service Price NA