IT Service Catalogue

IDC Network Security

 
Parameter Description
Service Name IDC Network and Security Service
Service Type Business
Service Category Infrastructure 
Location RCP - IIDC, TKP & Hyderbad Data Center
Business Unit All Reliance group of companies
Service Status Production
Primary Supplier IDC
Standard Business Service Description
  • IDC Network & Security service is a service where IDC manages customer Network, provide & support.
  • Dedicated / Shared network security using Firewall, IDS, Secure VPN Access, and host security by means of OS Hardening and Vulnerability Assessment (VA)
Optional Business Service Description  
Availability Hours 24*7
Support Hours 24*7 
Support Information  Help with resolving problems and issues with this service can be obtained via:
  • Raising incident through web portal - http://getit.ril.com
  • Mailing to GetIT – getit@ril.com
  • By calling on +912244774357(Mon to Sat: 9:00AM to 09:00 PM. Sundays and Holidays: 10:30 AM to 6:00 PM)
  • Call on - 91-22-447 79898 (Support - 24x7)
Critical Period NA
Peak Period NA
SLTs Targets for this service are: Provide 99.99% uptime for service availability
Maintenance Windows  
Data Backup Policy  
Data Retention Policy  
Change Protocol  
Outage Protocol  
Sign Up Information
    Service Requisition forms are available at http://getit.ril.com and http://idc.ril.com
OLA  
Service Price