|
Parameter
|
Description
|
|
Service Name
|
IDC Network and Security
Service
|
|
Service Type
|
Business
|
|
Service Category
|
Infrastructure
|
|
Location
|
RCP - IIDC, TKP &
Hyderbad Data Center
|
|
Business Unit
|
All Reliance group of
companies
|
|
Service Status
|
Production
|
|
Primary Supplier
|
IDC
|
|
Standard Business Service
Description
|
- IDC Network & Security
service is a service
where IDC manages customer
Network, provide &
support.
- Dedicated / Shared network
security using Firewall,
IDS, Secure VPN Access,
and host security by
means of OS Hardening
and Vulnerability Assessment
(VA)
|
|
Optional Business Service
Description
|
|
|
Availability Hours
|
24*7
|
|
Support Hours
|
24*7
|
|
Support Information
|
Help with resolving
problems and issues
with this service can
be obtained via:
- Raising incident through
web portal - http://getit.ril.com
- Mailing to GetIT –
getit@ril.com
- By calling on +912244774357(Mon
to Sat: 9:00AM to 09:00
PM. Sundays and Holidays:
10:30 AM to 6:00 PM)
- Call on - 91-22-447
79898 (Support - 24x7)
|
|
Critical Period
|
NA
|
|
Peak Period
|
NA
|
|
SLTs
|
Targets for this service
are: Provide 99.99%
uptime for service availability
|
|
Maintenance Windows
|
|
|
Data Backup Policy
|
|
|
Data Retention Policy
|
|
|
Change Protocol
|
|
|
Outage Protocol
|
|
|
Sign Up Information
|
Service Requisition
forms are available
at http://getit.ril.com
and http://idc.ril.com
|
|
OLA
|
|
|
Service Price
|
|
