IT Service Catalogue

IDC Storage

 
Parameter Description
Service Name IDC Storage Service
Service Type Business
Service Category Storage Service
Location RCP - IIDC, TKP & Hyderbad Data Center
Business Unit All Reliance group of companies
Service Status Production
Primary Supplier IT
Standard Business Service Description
  • IDC Managed Storage Service offers on‐demand storage to the servers hosted at IDC wherein the customer can have an external storage connected to their system, dynamically increase or decrease the storage capacity depending on requirement.
Optional Business Service Description  
Availability Hours 24*7
Support Hours 24*7 
Support Information  Help with resolving problems and issues with this service can be obtained via:
  • Raising incident through web portal - http://getit.ril.com ii)
  • Mailing to GetIT – getit@ril.com
  • By calling on +912244774357
  • Mon to Sat: 10:30AM to 06:00 PM.
  •  Email to idc.operations@ril.com
Critical Period NA
Peak Period NA
SLTs Targets for this service are: Provide 99.99% uptime for service availability
Maintenance Windows NA
Data Backup Policy NA
Data Retention Policy NA
Change Protocol Through CAB
Outage Protocol NA
Sign Up Information
    Service Requisition forms are available at http://getit.ril.com and http://idc.ril.com
OLA NA
Service Price NA