IT Service Catalogue

IDC Tape Backup

 
Parameter Description
Service Name IDC Tape Backup Service
Service Type Business
Service Category Tape Backup Service
Location RCP - IIDC, TKP & Hyderbad Data Center
Business Unit All Reliance group of companies
Service Status Production
Primary Supplier IT
Standard Business Service Description
  • IDC Managed Tape Backup is a service with the ability to periodically copy the contents of all or a designated amount of data from its usual storage device (source) to a tape cartridge device with use of specialized software & hardware. Tape Restore is providing the data back to source device from earlier data backed up on tape cartridge.
Optional Business Service Description  
Availability Hours 24*7
Support Hours 24*7 
Support Information  Help with resolving problems and issues with this service can be obtained via:
  • Raising incident through web portal - http://getit.ril.com
  • Mailing to GetIT–getit@ril.com
  • By calling on +912244774357
  • Mon to Sat: 10:30AM to 06:00 PM.
  • Email to idc.operations@ril.com
Critical Period 18:00 Hrs to 11:00 Hrs
Peak Period 18:00 Hrs to 11:00 Hrs
SLTs Targets for this service are: Provide 99.99% uptime for service availability
Maintenance Windows 11:00 Hrs to 18:00 Hrs
Data Backup Policy NA
Data Retention Policy NA
Change Protocol Through CAB
Outage Protocol NA
Sign Up Information
    BACKUP REQUISITION FORM & RESTORE REQUISITION FORM is available at http://getit.ril.com and http://idc.ril.com
OLA NA
Service Price NA