|
Parameter
|
Description
|
|
Service Name
|
IDC Tape Backup Service
|
|
Service Type
|
Business
|
|
Service Category
|
Tape Backup Service
|
|
Location
|
RCP - IIDC, TKP &
Hyderbad Data Center
|
|
Business Unit
|
All Reliance group of
companies
|
|
Service Status
|
Production
|
|
Primary Supplier
|
IT
|
|
Standard Business Service
Description
|
- IDC Managed Tape Backup
is a service with the
ability to periodically
copy the contents of
all or a designated
amount of data from
its usual storage device
(source) to a tape cartridge
device with use of specialized
software & hardware.
Tape Restore is providing
the data back to source
device from earlier
data backed up on tape
cartridge.
|
|
Optional Business Service
Description
|
|
|
Availability Hours
|
24*7
|
|
Support Hours
|
24*7
|
|
Support Information
|
Help with resolving
problems and issues
with this service can
be obtained via:
- Raising incident through
web portal - http://getit.ril.com
- Mailing to GetIT–getit@ril.com
- By calling on +912244774357
- Mon to Sat: 10:30AM
to 06:00 PM.
- Email to idc.operations@ril.com
|
|
Critical Period
|
18:00 Hrs to 11:00 Hrs
|
|
Peak Period
|
18:00 Hrs to 11:00 Hrs
|
|
SLTs
|
Targets for this service
are: Provide 99.99%
uptime for service availability
|
|
Maintenance Windows
|
11:00 Hrs to 18:00 Hrs
|
|
Data Backup Policy
|
NA
|
|
Data Retention Policy
|
NA
|
|
Change Protocol
|
Through CAB
|
|
Outage Protocol
|
NA
|
|
Sign Up Information
|
BACKUP REQUISITION FORM
& RESTORE REQUISITION
FORM is available at
http://getit.ril.com
and http://idc.ril.com
|
|
OLA
|
NA
|
|
Service Price
|
NA
|
