Parameter
|
Description
|
Service Name
|
IDC Monitoring Service
(HP-OV)
|
Service Type
|
Infrastructure Service
|
Service Category
|
Infrastructure
|
Location
|
RCP - IIDC, TKP &
Hyderbad Data Center
|
Business Unit
|
All Reliance group of
companies
|
Service Status
|
Production
|
Primary Supplier
|
IDC
|
Standard Business Service
Description
|
- HPOV Service provides
monitoring of network
elements, servers using
HP NNM, OVO. This service
also provides reports
using Reporter (Trend
reports) and OVPM (Real
Time reports).
|
Optional Business Service
Description
|
NA
|
Availability Hours
|
24*7
|
Support Hours
|
10:30 AM to 6:00 PM
|
Support Information
|
Help with resolving
problems and issues
with this service can
be obtained via:
|
Critical Period
|
NA
|
Peak Period
|
NA
|
SLTs
|
Targets for this service
are: Provide 99.99%
uptime for service availability
|
Maintenance Windows
|
After Business Hours
|
Data Backup Policy
|
Daily Incremental and
Weekly Full
|
Data Retention Policy
|
14 Days
|
Change Protocol
|
Through CAB
|
Outage Protocol
|
Contact :
- Email to getit@ril.com
- Call on - 91-22-447
73107/73110/73113
|
Sign Up Information
|
Service Requisition
forms are available
at http://getit.ril.com
and http://idc.ril.com
|
OLA
|
|
Service Price
|
|