IT Service Catalogue

IDC Monitoring

 
Parameter Description
Service Name IDC Monitoring Service (HP-OV)
Service Type Infrastructure Service
Service Category Infrastructure 
Location RCP - IIDC, TKP & Hyderbad Data Center
Business Unit All Reliance group of companies
Service Status Production
Primary Supplier IDC
Standard Business Service Description
  • HPOV Service provides monitoring of network elements, servers using HP NNM, OVO. This service also provides reports using Reporter (Trend reports) and OVPM (Real Time reports).
Optional Business Service Description NA
Availability Hours 24*7
Support Hours 10:30 AM to 6:00 PM
Support Information  Help with resolving problems and issues with this service can be obtained via:
Critical Period NA
Peak Period NA
SLTs Targets for this service are: Provide 99.99% uptime for service availability
Maintenance Windows After Business Hours
Data Backup Policy Daily Incremental and Weekly Full
Data Retention Policy 14 Days
Change Protocol Through CAB 
Outage Protocol
    Contact :
  • Email to getit@ril.com
  • Call on - 91-22-447 73107/73110/73113
Sign Up Information
    Service Requisition forms are available at http://getit.ril.com and http://idc.ril.com
OLA  
Service Price