IT Service Catalogue

IDC System Integration

Parameter Description
Service Name IDC System Integration Service
Service Type Business
Service Category Infrastructure 
Location RCP - IIDC, TKP & Hyderbad Data Center
Business Unit All Reliance group of companies
Service Status Production
Primary Supplier IDC
Standard Business Service Description
  • IDC System Integration Service is initial service support offered to customer for initial installation / configuration and Consultancy.
  • Integration is one time service offered only at the time of initial setup and configuration including consultancy / planning
Optional Business Service Description NA
Availability Hours 24*7
Support Hours 24*7 
Support Information  Help with resolving problems and issues with this service can be obtained via:
  • Raising incident through web portal -
  • Mailing to GetIT –
  • By calling on +912244774357(Mon to Sat: 9:00AM to 09:00 PM. Sundays and Holidays: 10:30 AM to 6:00 PM)
Critical Period NA
Peak Period NA
SLTs Targets for this service are: Provide 99.99% uptime for service availability
Maintenance Windows  
Data Backup Policy  
Data Retention Policy  
Change Protocol  
Outage Protocol  
Sign Up Information
    Service Requisition forms are available at and
Service Price