|
Parameter
|
Description
|
|
Service Name
|
Lync Online Meeting Service
|
|
Service Type
|
Business
|
|
Service Category
|
Infrastructure
|
|
Location
|
Enterprise RIL
|
|
Business Unit
|
Enterprise RIL
|
|
Service Status
|
Production
|
|
Service Priority / Criticality
|
Critical
|
|
Primary Supplier
|
IT
|
|
Standard Business Service Description
|
Standard features of this service are:
- Provide multiparty video conferencing experience (upto 5 active speakers video can
be display at a time)
- Provide AdHoc and schedule desktop audio video conferencing with vendors and RIL
Users.
- Share many types of content and work on documents during meetings, e.g. Word, PowerPoint,
Excel, PDF etc.
- Share desktop control with multiple users to collaborate work with recording facility
on local client system.
- Share Applications like webpage, white board text page etc.
|
|
Optional Business Service Description
|
Optional Feature Such as:
- Talk with each other during the meeting (using webcams) when provisioned.
- Powerpoint with build in audio and video content can be uploaded.
|
|
Availability Hours
|
24 x 7
|
|
Support Hours
|
This service is available to users 24 x 7, excluding planned outages, maintenance
windows and unavoidable events.
|
|
Support Information
|
Help with resolving problems and issues with this service can be obtained via Central
Enterprise Service Desk:
|
|
Critical Period
|
NA
|
|
Peak Period
|
NA
|
|
SLTs
|
Targets for this service are:
- Provide availability of 99.9% not including scheduled change outages.
- Process requests to provision, delete, or change rights for the valid user of for
OCS id within 48 hours.
|
|
Maintenance Windows
|
Sunday's or After Business Hours
|
|
Data Backup Policy
|
NA
|
|
Data Retention Policy
|
NA
|
|
Change Protocol
|
Through CAB
|
|
Outage Protocol
|
NA
|
|
Sign Up Information
|
Service Provisioning Forms
http://forceoffice.ril.com
|
|
OLA
|
NA
|
|
Service Price
|
NA
|
