IT Service Catalogue

Lync Online Meeting Service

Parameter Description
Service Name Lync Online Meeting Service
Service Type Business
Service Category Infrastructure
Location Enterprise RIL
Business Unit Enterprise RIL
Service Status Production
Service Priority / Criticality Critical
Primary Supplier IT
Standard Business Service Description Standard features of this service are:
  • Provide multiparty video conferencing experience (upto 5 active speakers video can be display at a time)
  • Provide AdHoc and schedule desktop audio video conferencing with vendors and RIL Users.
  • Share many types of content and work on documents during meetings, e.g. Word, PowerPoint, Excel, PDF etc.
  • Share desktop control with multiple users to collaborate work with recording facility on local client system.
  • Share Applications like webpage, white board text page etc.
Optional Business Service Description Optional Feature Such as:
  • Talk with each other during the meeting (using webcams) when provisioned.
  • Powerpoint with build in audio and video content can be uploaded.
Availability Hours 24 x 7
Support Hours This service is available to users 24 x 7, excluding planned outages, maintenance windows and unavoidable events.
Support Information  Help with resolving problems and issues with this service can be obtained via Central Enterprise Service Desk:
Critical Period NA
Peak Period NA
SLTs Targets for this service are:
  • Provide availability of 99.9% not including scheduled change outages.
  • Process requests to provision, delete, or change rights for the valid user of for OCS id within 48 hours.
Maintenance Windows Sunday's or After Business Hours
Data Backup Policy NA
Data Retention Policy NA
Change Protocol Through CAB
Outage Protocol NA
Sign Up Information Service Provisioning Forms
Service Price NA