|
Parameter
|
Description
|
|
Service Name
|
Lync Audio
Conferencing
Facility |
|
Service Type
|
Technical
|
|
Service Category
|
Infrastructure
|
|
Location
|
Enterprise RIL
|
|
Business Unit
|
Enterprise RIL
|
|
Service Status
|
Production
|
|
Service Priority / Criticality
|
|
|
Primary Supplier
|
IT
|
|
Standard Business Service
Description
|
Standard features of
this service are:
- Providing Adhoc Audio
conferencing
- Providing permanent
Audio conference facility
|
|
Optional Business Service
Description
|
Optional Feature Such
as:
- Technical Support
- Reporting
|
|
Availability Hours
|
24*7
|
|
Support Hours
|
Resource booking by
users themselves |
|
Support Information
|
Help with resolving problems and issues with this service can be obtained via: Get IT Team.
- Mailing to MeetMe –
meetme@ril.com
- Call for HELP : 4357 : +91-22-4477 4357 / +91-22-4478 4357
|
|
Dial IN No. |
87555 (RCP) , +91 22
447 87555 |
|
Critical Period
|
NA
|
|
Peak Period
|
NA
|
|
SLTs
|
Targets for this service
are:
- Maximum hours of Error
free Audio Conferencing
|
|
Data Backup Policy
|
NA
|
|
Data Retention Policy
|
NA
|
|
Change Protocol
|
Through CAB
|
|
Outage Protocol
|
NA
|
|
Sign Up Information
|
Following forms are
available to users for
the purpose
- Lync Users
- Lync Users requested for Lync Audio Conferencing facility
|
|
OLA
|
NA
|
|
Signed SLA Document
Link
|
|
|
Service Price
|
NA
|
