IT Service Catalogue

Meet Me (Video Conferencing)

 
Parameter Description
Service Name MeetMe(Video Conferencing) Service
Service Type Business
Service Category Communications Service
Location Enterprise RIL
Business Unit Enterprise RIL
Service Status Production
Service Priority / Criticality  
Primary Supplier  IT
Standard Business Service Description Standard features of this service are:
  • Booking VC's on demand as per request.
  • Booking VC's on recurring basis.
  • Configuring the scheduled VC's in the video bridge
  • Commissioning the new VC systems
  • Testing and connecting third party VC’s
Optional Business Service Description Optional Feature Such as:
  • Maintaining Inventory Details.
  • Technical Support to far locations
Availability Hours The video conferencing service is available during business hours(9.00am to 11.00pm)
Support Hours 9 AM to 11 PM ( 6 Days a week )
Support Information Help with resolving problems and issues with this service can be obtained via: 
  • Central MeetMe Team
  • Local IT Support
  • Mailing to MeetMe – meetme@ril.com
  • By calling on +91 - 22 - 44779999 / +91 - 22 - 29779999
Critical Period NA
Peak Period NA
SLTs Targets for this service are:
  • Maximum hours of Error free Video Conferencing
Maintenance Windows Sunday's or After Business Hours
Data Backup Policy NA
Data Retention Policy NA
Change Protocol Through CAB
Outage Protocol NA
Sign Up Information Following forms are available to users for the purpose
  1. MeetMe requisition form
  2. Third Party Video/Audio Conferencing Requisition Form : To be filled for first time while conducting Video conferences with Third Party
OLA NA
Signed SLA Document Link  
Service Price NA