IT Service Catalogue

Network (LAN & Wi-Fi)

 
Parameter Description
Service Name Network (LAN & Wi-Fi)
Service Type Business
Service Category Infrastructure
Location Enterprise RIL
Business Unit Enterprise RIL
Service Status Production
Service Priority / Criticality  
Primary Supplier  IT
Standard Business Service Description Wired Network Services (Lan)
  • Activation & De-activation of Data ports at RCP campus, IP connectivity to all Network supported devices
  • Implementation of MAC Address level security
  • ACL opening for allowing access to specific users
  • Local Area network ACL management
  • Network Switches, Campus links monitoring and management using Ops Manager, Radius ACS.
Wireless Network Service (Wi-Fi)
  • Wireless Access Points, Controllers setup, maintenance & monitoring
  • Direct Internet connectivity to Visitors and consultants
  • WIFI Access provisioning for non-IN Domain Users, Consultants
  • Local Area network ACL management
  • WIFI Access for R4G testing teams
Availability Hours 24*7
Support Hours 16 x 6 on weekdays
Support Information Help with resolving problems and issues with this service can be obtained via:
  • Raising incident through web portal - http://getit.ril.com
  • Mailing to GetIT – getit@ril.com
  • By calling on +912244774357
  • 16 x 6 service window (7:00AM to 11:00PM) Mon to Sat
Critical Period NA
Peak Period NA
SLTs
Maintenance Windows NA
Data Backup Policy NA
Data Retention Policy NA
Change Protocol Through CAB
Outage Protocol NA
Sign Up Information User ID Creation Form, Single Online New Hire recruitment form, GETIT request through ONLINE portal.
OLA NA
Signed SLA Document Link  
Service Price NA
Dependent Services Active Directory, Email, User Provisioning, Field support & Project team.