IT Service Catalogue


Parameter Description
Service Name Printing Service
Service Type Business
Service Category IT Service Management
Location RCP
Business Unit All Business Unit
Service Status Production
Service Priority / Criticality Medium
Primary Supplier Enterprise IT
Standard Business Service Description Standard features of this service are:
  • To provide uninterrupted printing facilities in RCP
  • Proactive MFD monitoring.
  • Maintenance of all reprographic & bulk room printing devices.
  • Monitoring printer usage by users and avoid unnecessary printing.
  • Maintain the stock of consumables such as papers, toner etc.
  • Awareness regarding GO GREEN Campaign.
Availability Hours 24X7
Support Hours 10.30 am to 6 pm every day except Sunday.
Support Information Help with resolving problems and issues with this service can be obtained via Central Enterprise Service Desk:
Critical Period NA
Peak Period NA
SLTs Targets for this service are:
  • Provide availability of 99.9% , not including scheduled change outages.
  • Resolve user's issues within defined SLAs.
Maintenance Windows NA
Data Backup Policy NA
Data Retention Policy NA
Change Protocol NA
Outage Protocol NA
Sign Up Information  
Signed SLA Document Link  
Service Price NA