|
Parameter
|
Description
|
|
Service Name
|
Printing Service
|
|
Service Type
|
Business
|
|
Service Category
|
IT Service Management
|
|
Location
|
RCP
|
|
Business Unit
|
All Business Unit
|
|
Service Status
|
Production
|
|
Service Priority / Criticality
|
Medium
|
|
Primary Supplier
|
Enterprise IT
|
|
Standard Business Service
Description
|
Standard features of
this service are:
- To provide uninterrupted
printing facilities
in RCP
- Proactive MFD monitoring.
- Maintenance of all reprographic
& bulk room printing
devices.
- Monitoring printer usage
by users and avoid unnecessary
printing.
- Maintain the stock of
consumables such as
papers, toner etc.
- Awareness regarding
GO GREEN Campaign.
|
|
Availability Hours
|
24X7
|
|
Support Hours
|
10.30 am to 6 pm every
day except Sunday.
|
|
Support Information
|
Help with resolving
problems and issues
with this service can
be obtained via Central
Enterprise Service Desk:
|
|
Critical Period
|
NA
|
|
Peak Period
|
NA
|
|
SLTs
|
Targets for this service
are:
- Provide availability
of 99.9% , not including
scheduled change outages.
- Resolve user's issues
within defined SLAs.
|
|
Maintenance Windows
|
NA
|
|
Data Backup Policy
|
NA
|
|
Data Retention Policy
|
NA
|
|
Change Protocol
|
NA
|
|
Outage Protocol
|
NA
|
|
Sign Up Information
|
|
|
OLA
|
NA
|
|
Signed SLA Document
Link
|
|
|
Service Price
|
NA
|
