IT Service Catalogue

Remote Access (VPN-UAG)

Parameter Description
Service Name Remote Access Service (VPN-UAG)
Service Type Business
Service Category Communications Service
Location RCP - IIDC
Business Unit Enterprise RIL
Service Status Production
Service Priority / Criticality  
Primary Supplier IT
Standard Business Service Description Standard features of this service are:
  • Remote Access Virtual Private Network (VPN) service is a fully managed solution for customers requiring secure remote access for their remote or travelling users and business partners. This service provides standards based encryption technology, while performing authentication and authorization of users on basis of their IN Domain credentials , allowing them access to a pre-authorized list of internal applications.
Optional Business Service Description  
Availability Hours 24x7
Support Hours 24x7
Support Information Help with resolving problems and issues with this service can be obtained via Central Enterprise Service Desk:
  • Raising incident through web portal -
  • Mailing to GetIT –
  • By calling on +912244774357
  • Mon to Sat: 9:00AM to 09:00 PM. Sundays and Holidays: 10:30 AM to 6:00 PM


  •  i) Email to
Critical Period NA
Peak Period NA
Maintenance Windows After Business Hours
Data Backup Policy Weekly Backup (Ironport Configuration)
Data Retention Policy Vary according to Database
Change Protocol Through CAB
Outage Protocol NA
Sign Up Information SSL VPN SERVICE REQUISITION FORM is available at and
Signed SLA Document Link  
Service Price NA