|
Parameter
|
Description
|
|
Service Name
|
Remote Access Service
(VPN-UAG)
|
|
Service Type
|
Business
|
|
Service Category
|
Communications Service
|
|
Location
|
RCP - IIDC
|
|
Business Unit
|
Enterprise RIL
|
|
Service Status
|
Production
|
|
Service Priority / Criticality
|
|
|
Primary Supplier
|
IT
|
|
Standard Business Service
Description
|
Standard features of
this service are:
- Remote Access Virtual
Private Network (VPN)
service is a fully managed
solution for customers
requiring secure remote
access for their remote
or travelling users
and business partners.
This service provides
standards based encryption
technology, while performing
authentication and authorization
of users on basis of
their IN Domain credentials
, allowing them access
to a pre-authorized
list of internal applications.
|
|
Optional Business Service
Description
|
|
|
Availability Hours
|
24x7
|
|
Support Hours
|
24x7
|
|
Support Information
|
Help with resolving
problems and issues
with this service can
be obtained via Central
Enterprise Service Desk:
- Raising incident through
web portal - http://getit.ril.com
- Mailing to GetIT –
getit@ril.com
- By calling on +912244774357
- Mon to Sat: 9:00AM to
09:00 PM. Sundays and
Holidays: 10:30 AM to
6:00 PM
Or
- i) Email to idc.operations@ril.com
|
|
Critical Period
|
NA
|
|
Peak Period
|
NA
|
|
SLTs
|
|
|
Maintenance Windows
|
After Business Hours
|
|
Data Backup Policy
|
Weekly Backup (Ironport
Configuration)
|
|
Data Retention Policy
|
Vary according to Database
|
|
Change Protocol
|
Through CAB
|
|
Outage Protocol
|
NA
|
|
Sign Up Information
|
SSL VPN SERVICE REQUISITION
FORM is available at
http://getit.ril.com
and http://idc.ril.com
|
|
OLA
|
NA
|
|
Signed SLA Document
Link
|
|
|
Service Price
|
NA
|
