IT Service Catalogue

Right Fax

 
Parameter Description
Service Name RightFax Service
Service Type Technical
Service Category Infrastructure Service
Location Enterprise RIL
Business Unit Enterprise RIL
Service Status Production
Service Priority / Criticality  
Primary Supplier IT
Standard Business Service Description Standard features of this service are:
  • Sending & Receiving Electronics Fax.
Optional Business Service Description Optional Feature Such as:
  • Report Of Transactions (with due approval).
Availability Hours 24*7
Support Hours 16 x 6 on weekdays & 8 Hrs. on holidays & Sundays
Support Information Help with resolving problems and issues with this service can be obtained via Central Enterprise Service Desk:
  • Raising incident through web portal - http://getit.ril.com
  • Mailing to GetIT – getit@ril.com
  • By calling on +912244774357
  • 16 x 6 service window (7:00AM to 11:00PM) Mon to Sat and 10:00 AM to 06:00 PM on Sundays and Holidays.
Critical Period NA
Peak Period NA
SLTs Targets for this service are:
  • Provide availability of 99.9% not including scheduled change outages.
  • Measure availability based on Server uptime.
  • Process requests to add, delete, or change access of user for rightfax.
  • Restore service within 30 minutes for a Severity 1 outage, within 45 minutes for Severity 2 outage, within 1 hour for a Severity 3 outage, within 2 hours for a severity 4 outage, within 4 hours for a severity 5 outage.
Maintenance Windows NA
Data Backup Policy NA
Data Retention Policy NA
Change Protocol Through CAB
Outage Protocol NA
Sign Up Information
  1. RightFax Requisition form.
  2. Email / Web Request in GetIT for Transaction Report.
OLA NA
Signed SLA Document Link  
Service Price NA