IT Service Catalogue


Parameter Description
Service Name Sharepoint Service
Service Type Business
Service Category Infrastructure Service
Location Enterprise RIL
Business Unit Enterprise RIL
Service Status Production
Service Priority / Criticality  
Primary Supplier Enterprise IT
Standard Business Service Description Standard features of this service are:
  • A Collaboration platform where users within a TEAM or Department can share information / documents / ideas at a single location within RIL Network.
Optional Business Service Description NA
Availability Hours 24X7
Support Hours 10:30 AM to 6 PM
Support Information Help with resolving problems and issues with this service can be obtained via Central Enterprise Service Desk:
Critical Period 10:30 AM - 6 PM
Peak Period 10:30 AM - 6 PM
SLTs 100 % availability.
Maintenance Windows NA
Data Backup Policy 3 times Everyday
Data Retention Policy 15 days
Change Protocol  
Outage Protocol  
Sign Up Information


Signed SLA Document Link NA
Service Price NA