|
Parameter
|
Description
|
|
Service Name
|
User Provisioning Service
|
|
Service Type
|
Technical
|
|
Service Category
|
Infrastructure
|
|
Location
|
Enterprise RIL
|
|
Business Unit
|
Enterprise RIL
|
|
Service Status
|
Production
|
|
Primary Supplier
|
IT
|
|
Standard Business Service
Description
|
- Available to users who are employee/consultant/Affiliates of Reliance Industries Ltd
- User AD Accounts will be created after business manager approval received by Central System
Administrator Team/HR & complete information in ID creation form.
- User AD accounts will be provisioned & informed to the users within 24 hours of the request & subsequent approvals.
- Each user will have his / her own individual and identical user account
- The GETIT Team reserves the right to refuse an account creation request if the applicant does not meet one of the above criteria or in case of incomplete information
|
|
Availability Hours
|
24*7
|
|
Support Hours
|
16 x 6 on Weekdays
|
|
Support Information
|
Help with resolving
problems and issues
with this service can
be obtained via:
- Raising incident through
web portal - http://getit.ril.com
- Mailing to GetIT –
getit@ril.com
- By calling on +912244774357
- 16 x 6 service window (7:00AM to 11:00PM) Mon to Sat
|
|
Critical Period
|
NA
|
|
Peak Period
|
NA
|
|
SLTs
|
|
|
Maintenance Windows
|
NA
|
|
Data Backup Policy
|
NA
|
|
Data Retention Policy
|
NA
|
|
Change Protocol
|
Through CAB
|
|
Outage Protocol
|
NA
|
|
Sign Up Information
|
- User ID Creation Form: To be used to create new Domain ID.
- Automated form generation in GETIT through ESS and Rconnect.
|
|
OLA
|
NA
|
|
Service Price
|
NA
|
|
Dependent Services
|
AD and EMAIL
|
