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Parameter
|
Description
|
|
Service Name
|
E-Mail Messaging Service
|
|
Service Type
|
Business
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|
Service Category
|
Communications Service
|
|
Location
|
Enterprise RIL
|
|
Business Unit
|
Enterprise RIL
|
|
Service Status
|
Production
|
|
Service Priority / Criticality
|
Critical
|
|
Primary Supplier
|
IT
|
|
Standard Business Service Description
|
- Sends and receives email messages, both internally and via the Internet.
- Provides a calendar feature with scheduling capability.
- Provides for up to 500MB of mailbox storage space by default.
- Provides an easily accessible Global address list of email addresses.
- Provides access to email outside Reliance network via VPN services.
- Provides the ability to create “distribution groups” holding a number of email addresses
for easy distribution.
- Provides access to mailbox via a browser.
- Provides access to mails on Standard approved Handheld.
- Provides virus and spam free emails.
- Bulk email (Internal Circulars) facilities to RIL users
|
|
Optional Business Service Description
|
Optional Feature Such as:
- Audit of Webmail access quarterly basis
- Audit of ActiveSync access monthly basis
- Recovering whitespace of mailbox database
- Audit of unused mailboxes and DL
- Removing unused SMTP relay access
|
|
Availability Hours
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24 x 7
|
|
Support Hours
|
9:00 AM to 9:00 PM
|
|
Support Information
|
Help with resolving problems and issues with this service can be obtained via:
|
|
Critical Period
|
NA
|
|
Peak Period
|
10:00AM to 7:00PM
|
|
SLTs
|
Targets for this service are:
- Provide availability of 99.9% not including scheduled change outages
- Measure availability based on Mail Server uptime
- Process requests to add, delete, or change the name of an email account within 48
hrs.
- Restore service within 2 hours for a Severity 1 outage, within 24 hours for Severity
2 outage, and within 48 hours for a Severity 3 outage.
|
|
Maintenance Windows
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After Business Hours
|
|
Data Backup Policy
|
Daily Incremental Backup and weekly full Backup
|
|
Data Retention Policy
|
14 days.
|
|
Change Protocol
|
Through CAB
|
|
Outage Protocol
|
NA
|
|
Sign Up Information
|
Following forms are available to users for the purpose
- Email Requisition Form : To be used to get Corporate email account
- Web Mail Form: A special request to access corporate email outside Reliance
network. Currently this service is discontinued as it is highly recommended to go
for VPN service with two factor authentication.
- Email on Smart Phones: A special request to access corporate email on Symbian's
and Windows Operating system based certified handhelds.
|
|
OLA
|
NA
|
|
Service Price
|
NA
|
