|
Parameter
|
Description
|
|
Service Name
|
Telephone Service
|
|
Service Type
|
Business
|
|
Service Category
|
Communications Service
|
|
Location
|
Enterprise RIL
|
|
Business Unit
|
Enterprise RIL
|
|
Service Status
|
Production
|
|
Primary Supplier
|
IT
|
|
Standard Business Service Description
|
Standard features of this service are:
- Telephone connectivity
- Enabling phone Features
- Authorization code for STD / ISD dialing facility
- Telephone directory service
- Proactive system monitoring
|
|
Optional Business Service Description
|
Optional Feature Such as:
- Call Report for helpdesk – GET IT and Retail
|
|
Availability Hours
|
This service is available to users 24 x 7
|
|
Support Hours
|
10:30 am to 6:00 pm on weekdays
|
|
Support Information
|
Help with resolving problems and issues with this service can be obtained via:
|
|
Critical Period
|
NA
|
|
Peak Period
|
NA
|
|
SLTs
|
Targets for this service are:
- Provide availability of 99.9% not including scheduled change outages
- Process requests to add, delete, modify extension numbers/ user names on the desk
phones
- Process request to add, delete or change the authorization code for STD / ISD dialing
facility
- Restore service within 30 minutes for a Severity 1 outage, within 45 minutes for
Severity 2 outage, within 1 hour for a Severity 3 outage, within 2 hours for a severity
4 outage, within 4 hours for a severity 5 outage
|
|
Maintenance Windows
|
NA
|
|
Data Backup Policy
|
NA
|
|
Data Retention Policy
|
NA
|
|
Change Protocol
|
Through CAB
|
|
Outage Protocol
|
NA
|
|
Sign Up Information
|
Following forms are available to users for the purpose
- STD and ISD code application form: To be used to get STD / ISD authorization
code for STD / ISD dialing facility. Also to be used for getting telephone connectivity
|
|
OLA
|
NA
|
|
Service Price
|
NA
|
