IT Service Catalogue

Telephone Service

Parameter Description
Service Name Telephone Service
Service Type Business
Service Category Communications Service
Location Enterprise RIL
Business Unit Enterprise RIL
Service Status Production
Primary Supplier  IT
Standard Business Service Description Standard features of this service are:
  • Telephone connectivity
  • Enabling phone Features
  • Authorization code for STD / ISD dialing facility
  • Telephone directory service
  • Proactive system monitoring
Optional Business Service Description Optional Feature Such as:
  • Call Report for helpdesk – GET IT and Retail
Availability Hours This service is available to users 24 x 7
Support Hours 10:30 am to 6:00 pm on weekdays
Support Information Help with resolving problems and issues with this service can be obtained via:
Critical Period NA
Peak Period NA
SLTs Targets for this service are:
  • Provide availability of 99.9% not including scheduled change outages
  • Process requests to add, delete, modify extension numbers/ user names on the desk phones
  • Process request to add, delete or change the authorization code for STD / ISD dialing facility
  • Restore service within 30 minutes for a Severity 1 outage, within 45 minutes for Severity 2 outage, within 1 hour for a Severity 3 outage, within 2 hours for a severity 4 outage, within 4 hours for a severity 5 outage
Maintenance Windows NA
Data Backup Policy NA
Data Retention Policy NA
Change Protocol Through CAB
Outage Protocol NA
Sign Up Information Following forms are available to users for the purpose
  1. STD and ISD code application form: To be used to get STD / ISD authorization code for STD / ISD dialing facility. Also to be used for getting telephone connectivity
Service Price NA